FAQs

Yes, we are currently accepting new clients. You may give us a call, send an email, or visit our online calendar to schedule an appointment. If you do not see any appointments available for a particular counselor, that means they are full and you would need to contact them directly to get on a waiting list.

You may have asked yourself, “Why counseling?” and left without an answer. I hope this will shine some light and help you have a better understanding of the purposes and nature of counseling. Here are some reasons to consider the therapy process:

• To learn about yourself and gain a better understanding of who you are, what experiences have impacted you and in what ways, and why you do (and think and feel) some of the things you do
• To grasp a clearer awareness of the problems affecting you – what they are exactly, why they impact you, and how you react to them
• To practice accepting parts of yourself you may not like, you know not know or be aware of, or that you may outright dislike in order for you to be able to change them
• To learn new skills that will help you more effectively cope with difficult feelings, respond to challenging events, and make healthy decisions in your relationships
• To finally be able to escape your past – whatever those experiences or issues are – and live with more confidence and hope for your future.

You can expect complete confidentiality, professionalism, transparency, and commitment to your best interests. It’s our job to remain nonjudgmental and to guide you on the journey. You can also expect us to return your calls or emails within 24-36 hours (except on weekends and holidays). Your growth and healing are our top priority!

You can also expect counseling to have some ups and downs. It’s common for people to be nervous when they first come in, and to feel better after a few sessions but then begin to feel worse as they face their issues and learn new ways to cope with them. However, we will be with you every step of the way and will guide you through it all. You can expect it to be a lot of hard work, but it will also be the most rewarding and invaluable work you’ve ever done!

Our licensed counselors accept several forms of insurance and can provide detailed receipts (called “superbills”) to clients who wish to use their insurance on an out-of-network basis. We also have LPC interns who can accept some insurance as an out-of-network provider and are able to offer a sliding scale fee if your insurance does not cover them.

Visit our Fees or About pages for more details.

Cash, check, credit/debit cards, HSA/FSA cards, and ACH Bank Payments are all accepted. Payment is due on the date of each visit.

Visit our Fees page for more information.

If you do you not have insurance or cannot afford our full fees, you can still get help from our counselors, Renée Boles or Aaron Truong, who offer highly skilled therapy at lower costs.

Yes. Sharon Hale works with children, adolescents, and teens, and we often have Counseling Interns who do as well. Aaron Potratz, Aaron Truong, and Renee Boles also work with kids aged 13 and older.

We are not medical doctors so we do not prescribe psychiatric medication. However, some clients choose to take medications to help with their symptoms and assist with the therapy process. We can refer you to medical and alternative practitioners when appropriate.

Most sessions are 45-50 minutes long. Sometimes it is helpful to have additional time for complex or difficult issues; you can arrange to extend your session at an additional fee.

View our availability at our online calendar page (takes you to a secure site).

In the first session we will go over the paperwork, address any questions you may have, and begin building a relationship. We will talk about what you’re struggling with, what you would like to accomplish, and how counseling can help. We like to think about it like getting together at a coffee shop and just having a conversation. Our goal is to make you feel comfortable and safe so that it’s easier to talk about some difficult and personal issues.

View our availability at our online calendar page (takes you to a secure site).

We will begin by meeting every week. This is the most effective way to get to know each other and begin to build an individualized treatment plan together. After several sessions we can reevaluate the frequency as needed.

View our availability at our online calendar page (takes you to a secure site).

We reserve a time just for you each week. If you can’t make it because of illness, let contact as soon as possible. We do not charge for missed appointments due to emergencies (e.g., sudden illness or severe weather). If you have something else come up and can’t make it, we require 24 hours notice. Late cancellations or missed appointments will be charged the full session fee. Therapy involves a commitment to regular sessions in order to work well.

We understand that counseling is a personal/relational process, and that we may not be the right fit for every client. If after the first few sessions you feel like your counselor is not a good fit, let them know (we won’t be offended)! We will be happy to refer you to a colleague who may better suit your needs.

Yes, we have a full parking lot available onsite. Check out Our Office for photos of our building and office.